Protect yourself from Debit Card fraud by following the simple suggestions given below:
Do's :
Do give the mailing address, residential or office address, where you are sure as to who will receive the Card/ PIN.
Do inform the Bank immediately about any change in your mailing address to ensure correct delivery of your Card/ PIN in case of subsequent reissue of card.
If you lose your Debit Card, please report the loss immediately.
When you dispose of a card at the time of renewal/upgradation, please make sure to cut it diagonally before disposal.
Please keep your card in a safe place. Treat it as carefully as you would treat your cash.
Please ensure the card is swiped in your presence.
Please make sure you conduct any ATM transaction in complete privacy.
If your card is held back by the ATM, please inform the concerned Call Center/Branch personnel immediately.
Before you use an ATM, please ensure that there are no strange objects in the insertion panel of the ATM.
Please remember to take your Debit Card back after completing your ATM transaction.
If you spot any suspicious looking people at or around any ATM, please inform the security guard immediately.
Please change your ATM PIN once every 3 months.
When you make any transactions, please make sure that the chargeslip is complete before signing.
Please secure all personal information in your home, especially if you have roommates, employ outside help or are having service work done in your home.
Please sign your Debit Cards as soon as you get them.
Please check your cards periodically to make sure none are missing.
Please destroy and dispose of copies of receipts, airline tickets, travel itineraries and anything else that displays your card numbers.
Please keep items with personal information in a safe place. Please keep a list of all Debit Cards, account numbers, expiry dates, and the customer service phone numbers in a secure place so that you can quickly contact HDFC Bank Debit Cards Customer Care in case your cards are lost or stolen.
Please feel free to call us on HDFC Bank PhoneBanking number for any support/assistance 24 hours a day.
Always use HDFC Bank's Netsafe feature for making online transactions. It is safe and secure. If you have not registered for it, please visit the Netsafe page.
Dont's :
Please do not disclose your Debit Card Number/ATM PIN to anyone.
Please do not hand over the card to anyone, even if he/she claims to represent the Bank.
Never get carried away by strangers who try to help you use the ATM machine.
Please do not write the ATM PIN on the card or on a paper which you carry along with the card.
Please do not not provide any financial/ personal/ Debit Card related information to the unknown internet siteor respond to any email seeking such information from you.
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